How to Record a Verification Video?

[Estimated Reading Time: 3 mins]

This guide helps you record a video for resetting your security items, completing identity verification, or other related applications. Ensure your video clearly captures all necessary details to speed up the review process.

Before recording, make sure you:

• Have good lighting and a tidy background for clear visibility.

• Use a device with a camera (e.g., smartphone).

• Keep your valid ID document ready.

How to Record a Verification Video

Follow these steps in a single video:

Part 1: Record the front and back of your ID

1. Position the camera to clearly capture the front of your ID.

2. Hold it steady for a few seconds.

3. Flip the ID over and record the back for a few seconds.

Part 2: Record your face while holding the ID

1. Switch to selfie mode or use a front-facing camera.

2. Hold your ID next to your face, ensuring both are fully visible.

3. Keep the ID steady and do not cover your face.

Common Verification Video Issues and Solutions

1. Unable to switch cameras while recording

Some devices do not allow switching between front and back cameras during recording. Try these solutions:

• Use screen recording, then turn on your camera.

• Record the front and back of the ID first, then record your face with the ID in hand.

• Capture both parts in a single video before submission.

2. Recorded video is not continuous

We only accept one continuous video with all the required content. To avoid multiple recordings:

• Plan the recording sequence in advance to ensure a smooth recording.

3. Video file is too large to send

If the video file is too large to send by email, use a cloud storage service (such as Google Drive).

• Upload the video to the cloud and generate a sharing link.

• Ensure the sharing permissions are set so that customer service can access the link

FAQs

1. Why do I need to record an identity verification video?

A video is required for security reasons to confirm your identity when resetting your verification method or completing identity verification. This helps prevent fraud and unauthorized access.

2. Can I submit separate videos instead of one?

No, we only accept one continuous video. Plan the recording sequence in advance to ensure a smooth recording.

3. How long should the video be?

There is no strict time limit, but ensure all required details are clearly visible in the live recording.

4. What should I do if my video is rejected?

If your video is rejected, it may be due to blurry ID details, unclear face visibility, or missing required sections. Please re-record the video, ensuring the ID text is clear, your face and ID are fully visible, and all required sections are included in the correct format.